Ordering & Shipping

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and select digital payment options for a seamless checkout experience.

How long does shipping take?
Shipping times vary based on the time it takes your financial institution to dispense payment, your location and the shipping method chosen at checkout. Standard shipping typically takes 3 -10 business days (this is excluding the time it takes your financial institution to dispense your payment).

For an online purchase, a financial institution typically takes 1 to 3 business days to send a payment, depending on the payment method used, with credit card payments generally being the fastest and ACH transfers taking slightly longer; however, factors like bank processing times and whether same-day processing is available can affect the exact timeframe. 

Once we’ve received payment from your financial institution, we process your orders immediately!

Do you offer international shipping?
At this time we do not. However, we’re working on that! 👍🏽

How can I track my order?

• Member

If you’re a member you have the wonderful convenience of monitoring the progress of your order from the time you make the purchase, we receive the funds from your financial institution all the way through to handling, shipping and delivery.

Once your order has left the building, we’ll add the tracking details, and you’ll receive an email.

But, even prior to the tracking details, you’re able to see every step of your orders progress!

Please, log-in to your account and click on your My Account page. If you’re order has been placed, you’ll be able to see what status the order is in currently.

• Guest

Once you’ve placed your order, you’ll receive an email to confirm the order. Your order will go through processing to include the time it takes your financial institution to release payment. Once we’ve shipped the order, you’ll receive an email with your tracking details.

What should I do if my order is delayed or lost?
If your order is delayed or missing, please contact our Customer Support team at customer_support@lifeinb.com for assistance.

Returns & Refunds

What is your return policy?
Return Policy

How do I initiate a return or exchange?
To start a return or exchange please see our Return Policy here. We’ll be happy to assist you.

Do you offer refunds?
Yes, once we receive and inspect your returned item, we’ll issue a refund in the form of a store credit and do our best to make your next purchase the best one!

Product Information

Are your products organic and natural?
Yes! We prioritize organic, natural, and sustainably sourced ingredients in our products to support health and wellness.

What is the difference between essential oils and fragrance oils?
Essential oils are plant-derived and offer therapeutic benefits, while fragrance oils are synthetic and primarily used for scent.

Are your products cruelty-free and vegan?
Many of our products are cruelty-free and vegan. Look for the labels on product pages. We’re sure to highlight all our cruelty-free, vegan and sustainably sourced material details. We believe in a better planet, so we do our best to support that initiative.

How should I store my essential oils?
Store essential oils in a cool, dark place away from sunlight, preferably in glass bottles to maintain potency.

Health & Wellness Guidance

How do diffusers contribute to health and wellness?
Diffusers disperse essential oils into the air, promoting relaxation, better sleep, and improved air quality while supporting natural healing and balance.

What are the benefits of using natural bedding materials?
Natural bedding materials, like bamboo and linen, enhance breathability, wick moisture, and support deeper sleep for overall well-being.

How can I reduce stress through better sleep?
Quality sleep is crucial for stress relief. Using aromatherapy, breathable bedding, and mindful nighttime routines can improve sleep and promote relaxation.

Loyalty & Rewards

Do you have a rewards program?
Yes! Earn points with every purchase and redeem them for discounts, free products and exclusive events & perks. Join Our Rewards Program today.

Account & Privacy

Do I need an account to make a purchase?
No, but having an account allows for faster checkout, order tracking, and access to rewards. Plus, members get free shipping 😉

How do you protect my personal information?
We prioritize your privacy and use secure encryption to protect your data. Read our full Privacy Policy for details.

Can I delete my account if I no longer wish to shop here?
Yes, you can request account deletion by contacting customer_support@lifeinb.com.